Customer service charter

At Expertise on Tap we are committed to: • Maintaining a professional manner. • Communicating clearly and concisely. • Advising and agreeing due dates and sticking to them. • Listening carefully to customers' needs and requests. • Responding promptly to enquiries and requests. • Apologising if we get it wrong and resolving the issue urgently. • Continuously striving to add value to our customers' businesses. • Keeping up to date with developments in the sectors in which we operate for the benefit of our customers. • If you ask us for a service we cannot provide we will be open and honest about our capabilities and suggest alternative providers where possible. How you can help us deliver great service: • Tell us how we can improve our service to you. • Complete client surveys when asked. • Tell us if you have a problem or complaint.